New Haven Works, Inc.

Employment Opportunity

Job Title: Job Coach (Career Counselor) [Job ID: #2016]
Job Type: Full-time (37.5 hours/week); Regular; Non-Exempt
Compensation: $23.08/hour plus benefits
Availability: As soon as possible
Application Deadline: Until Filled

New Haven Works, Inc. a nonprofit organization that provides job placement assistance to New Haven residents, ensures that local employers have access to qualified candidates and is a resource to the workforce development community of South Central Connecticut.

Position Summary:
The Job Coach reports to the Staff and Program Manager and provides comprehensive case management for approximately 150 active New Haven Works members, aligning with organizational policies/practices and participating employers’ expectations. They will (1) work with staff to provide case management for applicants, referred candidates, and placements; (2) implement member programming; (3) communicate with employers and service providers and (4) ensure the accuracy of individual caseload data for performance measurements.

Currently, our office is open, and most staff are working in a hybrid (remote and in-person) fashion. The new Job Coach should expect both in-person and virtual onboarding and work duties through at least the first three months.

Essential Duties and Responsibilities:

  • Coordinate with New Haven Works staff to identify opportunities for internships, on-the-job training, and permanent/temporary jobs and to interpret the necessary skills and qualifications for job descriptions and postings;
  • Provide assessment, matching, preparation, and tracking of New Haven Works candidates for applications to job postings (e.g., skills & work experience assessment, pre-employment screening, resume feedback);
  • Develop career plans and prepare New Haven Works candidates for job applications, interviews, and networking events with local employers;
  • Develop employment retention plans with members, employers, and New Haven Works staff;
  • Maintain accurate paper and computer files on participants with all required documentation necessary for case management and funding reporting requirements;
  • Communicate occasionally with employer human resources personnel about job postings and New Haven Works candidates; and
  • Perform other duties as necessary to meet program outcomes


Required Qualifications and Skills:

  • Bachelor’s Degree majoring in Human Services, Education, Business Management or related Social Science fields; or 3+ years of job recruitment/placement, career counseling, case management, human resources, or related experience;
  • Demonstrated excellent customer service skills;
  • Excellent written and verbal communication skills, close attention to detail, and the ability to effectively present nuanced information with clarity and confidence;
  • Proficiency in MS Word, MS Excel, Gmail, and other Google applications (i.e., Docs, Sheets, Calendar, and Voice);
  • Demonstrated efficacy working as part of a team in a fast-paced environment;
  • Outgoing personality with the ability to work well with the general public and a commitment to assisting New Haven residents from diverse backgrounds achieve professional success;
  • City of New Haven resident or willingness to move to New Haven within six months of employment; and
  • Ability to work some Saturdays and evenings

Preferred Qualifications and Skills:

  • Familiarity with CRM or other database platforms
  • Proficiency with Zoom and other web-based meeting platforms
  • Knowledge of regional social services resources
  • Bilingual English/Spanish fluency;

Application Instructions:
New Haven Works is an equal-opportunity employer. Interested candidates should submit their resumes and cover letters. Only complete applications (resume and cover letter) will be considered.

Job Type: Full-time

Pay: $23.08 per hour